• Application Deadline: Fri, 6 Jun 2025 00:00:00 GMT
• Position: IT Service Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Anambra , Lagos




• City Abeokuta , Onitsha




• Job Field ICT / Computer 
  
  

LOCATION:              ANAMBRA (ONITSHA) & OGUN STATE (ABEOKUTA)

REF CODE:               ITSDO/IT/MAY/2025                

Main Responsibilities:

• 1st line support for staff on service requests and incidents


• Escalate unresolved issues/requests to 2nd Line in a timely manner.


• Ensure continuity of banking operations via high quality customer service


• Assist with on-boarding of new users,movement, leave plan, and exit of staff.


• Assist in maintaining inventory of all equipment and related stock.


• Ensure compliance to operating procedures.


• Installation of software on systems and servers for branches and Head Office


• Maintenance of File Server and user rights


• Assign users and computers to proper groupsin Active Directory


• User and profile maintenance on the Active Directory


• Installation & Update Maintenance of Anti-virus software for all users


• Windows Patch and Anti-Virus Updates for all computer hardware


• Perform timely workstation hardware and software upgrades as required.


• Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

Necessary experience, skills and knowledge

• Minimum of B.Sc. or Higher National Diploma in any discipline 


• At least three years of relevant experience in a similar environment


• I.T. all-rounder with in-depth knowledge of technical hardware, Microsoft Operating System (Win 7-10, Win Server 2008-2012), Office Suite software (MS 2007-2013)


• Experience with Win SQL 2008/2012 R2 or other database platforms would be an asset.


• Proficient in troubleshooting issues relating to hardware and software


• Should be familiar with Active Directory.