• Application Deadline:
• Position: SME Team Lead



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

We are looking for a highly motivated POS Operations Specialist with a strong background in KYC verification, POS operations, and technology-driven

Responsibilities

• Training and coaching of tele and field collections specialists.


• Driving the performance of the Collections team.


• Monitor accounts to identify outstanding debts


• Investigate historical data for each debt or bill.


• Handle escalations from customers and collections specialists.


• Find and contact clients to ask about their overdue payments.


• Take actions to encourage timely debt payments.


• Process payments and refunds.


• Resolve billing and customer credit issues.


• Update account status records and collection efforts.


• Report on collection activity and accounts receivable status


• Monitor field recovery activities


• Ensure productivity from the collections specialists

Requirements

• A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.


• Knowledge of billing procedures and collection techniques (e.g., skip tracing and field recovery).


• Familiarity with laws related to debt collection (e.g., FDCPA).


• Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL) is a huge advantage.


• Comfortable working with targets.


• Patience and the ability to manage stress.


• Hands-on experience in managing teams


• Excellent communication skills (written and oral).


• Highly skilled in negotiation.


• Problem-solving skills.


• Data analysis skills.


• Highly intellectual (at least a 2:2 or its equivalent)