• Application Deadline:
• Position: Key Account Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• We are looking for a Key Account Manager to oversee post-sales relationships with high-value B2B customers and ensure seamless service delivery. 


• This role is responsible for maximizing account value through retention strategies, upselling relevant services, and ensuring customer satisfaction across all touchpoints. 


• The ideal candidate is relationship-driven, detail-oriented, and thrives in fast-paced, service-led environments.

Key Responsibilities

Account Management & Client Success:

• Serve as the primary relationship manager for top-tier B2B accounts, ensuring regular touchpoints and long-term engagement.


• Understand each client's business goals and recommend appropriate SCALE service bundles tailored to their needs.


• Monitor client account health and performance to identify churn risks or gaps in service delivery.

Service Coordination:

• Collaborate with internal teams (operations, logistics, repairs, insurance, etc.) to ensure timely and efficient service fulfillment.


• Ensure strict adherence to Service Level Agreements (SLAs) and act promptly on service escalations.

Performance & Growth:

• Conduct quarterly business reviews (QBRs) to assess ROI, review KPIs, and align on future needs.


• Identify upsell and cross-sell opportunities such as insurance, CNG conversion, or expanded service coverage.


• Track and analyze customer data to uncover trends, preferences, and new revenue opportunities.

Reporting & Feedback:

• Provide regular insights to internal teams on customer needs, product feedback, and growth opportunities.


• Maintain accurate records of account activities and performance metrics using CRM tools.

Key Performance Indicators (KPIs)

• Client Satisfaction (CSAT, NPS)


• Revenue Per Account


• Account Churn Rate


• Upsell Conversion Rate


• SLA Adherence Rate

Key Qualifications & Requirements

• Bachelor’s Degree in Business, Account Management, or a related field.


• 3+ years of experience in account management, customer success, or B2B relationship management.


• Strong understanding of value-added logistics or mobility services.


• Proven track record in customer retention and revenue growth.


• Excellent interpersonal, negotiation, and communication skills.


• Proficiency in CRM and client engagement platforms.