• Application Deadline:
• Position: Operations Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 0 - 2 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• To carry out accurate and timely delivery of routine operations services with regard to the operations of products and services offered on the Interswitch Network.

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post-transaction processing activities with regards to the following services;

Functional Responsibilities:

Settlement Computation and Collation:

• Switched transactions settlement


• Processed transactions billing


• Services/Network billing


• Settlement Adjustment


• Settlement Representment


• Exception Investigation and resolution/escalation


• Ensure that disputes to be settled daily are settled accordingly. 


• Identify exceptions to the above, investigate and resolve/escalate

Dispute Operations:

• Arbitration


• Arbitration Billing


• Pre-arbitration


• Chargeback processing

File processing:

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB, etc)


• Card file processing

Routine Report Delivery:

• Daily Settlement Reports (Details and Summaries)


• Daily Card Management Reports (Card balance, statement, Activity reports)


• Periodic Analytical reports, i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)


• Ensure delivery of Daily Dispute Reports (Details)


• Ensure delivery of the Arbitration Billing Report is provided to relevant parties at in defined frequency.


• Ensure delivery of the arbitration Billing Report is provided to relevant parties at the defined frequency.

Specialized Services:

• Airtime Stock Balance monitoring and reconciliation reporting


• Airtime Stock procurement and top-up confirmation


• Agent registration


• Agency Network Virtual account top up


• Agent Details update management


• Mobile Platform Business Reversal Settlement Advice

Service Desk:

• Case Resolution


• Administration


• Self-Management


• Productivity Management


• Performance management


• Knowledge Acquisition and utilization

Requirements

• B.Eng. / B.Sc.


• Professional Qualification: N/A; however, relevant experience in EFT and/or Accounting systems principles is an advantage


• 0 - 2 years of experience.