• Application Deadline:
• Position: Telesales Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Yaba




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• The specific objective of telesales is to sell products and services over digital channels, particularly phone, email, SMS and social media chats.


• This means the ideal candidate must be an excellent communicator and have superior people skills.


• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts, which lead to converting potential leads into actual transactions.


• The goal is to help the company grow by bringing in customers and developing business.

Duties & Responsibilities

• Converting customer inquiries into sales opportunities, a minimum of 50 transactions monthly.


• Providing market research through outbound calling


• Surveying customer satisfaction


• Generating additional transactions outside the assigned leads to meet sales targets


• Contacting potential and existing customers to inform them about a product or service using scripts


• Answering questions about products or the company


• Asking questions to understand customer requirements, sending applicable documents and requirements


• Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback


• Producing reports and making recommendations to the team lead to be used as guidance in decision- making pertaining to the strategy for lead engagement and consummation


• Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills


• Converting difficult leads into customers


• Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead


• Generating investment/savings leads to meet sales target in wealth management portfolio


• Any other tasks assigned by your supervisor

Key Performance Indicators

• Minimum conversion count of 50 transactions monthly.


• Average first contact time of 1hour


• Channel utilization to maximize customer response.


• Successful outreach recorded via calls, email, chats and SMS blasts.


• Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.


• Customer retention rate of 60%


• Generation of an investment/savings account to meet the monthly target

Qualifications / Requirements

• Bachelor's degree, HND or equivalent in any field of study.


• Experience in a contact center or customer service role with the ability to make a minimum of 100 calls daily


• Proven track record of successfully meeting sales quota


• Previous experience in financial services, particularly with a record in fund mobilisation.