• Application Deadline: Tue, 10 Jun 2025 00:00:00 GMT
• Position: Hotel Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Enugu




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Description

• The General Manager is responsible for driving operational excellence, boost revenue growth, and foster a culture of exceptional service delivery.


• This role demands strong leadership, a deep understanding of the hospitality sector, and a commitment to maintaining high standards of quality and customer satisfaction at the hotel.

Key Responsibilities

Operational Management:

• Revenue generation through strong customer relationship and aggressive marketing targeting key customers within the area.


• Oversee daily operations across hotel to ensure efficiency and effectiveness.


• Develop and implement policies and procedures to standardize and maintain quality operations.


• Monitor financial and operational metrics to meet revenue and profit targets.

Leadership and Team Management:

• Lead and inspire teams to deliver outstanding guest experiences and achieve organizational objectives.


• Recruit, train, and develop employees to sustain high-performance levels.


• Conduct performance reviews and provide feedback for continuous improvement.

Strategic Planning:

• Formulate and execute strategies to enhance business growth and competitive positioning.


• Identify opportunities for partnerships and new revenue streams.


• Stay informed about market trends and competitor activities to adapt strategies effectively.

Guest Experience and Quality Assurance:

• Ensure consistent, high-quality experiences for all guests across departments.


• Address guest feedback and complaints professionally and promptly.


• Regularly assess facilities and services to maintain or exceed standards.

Compliance and Risk Management:

• Ensure compliance with all health, safety, and regulatory requirements.


• Manage budgets and optimize resource allocation in the guest house.


• Implement effective risk management measures to protect organizational interests.

Qualifications and Skills

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field


• 2-4 years of managerial experience in the hospitality industry, with a proven track record of success.


• Strong leadership and decision-making abilities.


• Excellent interpersonal and customer service skills.


• Proven ability to manage multiple challenges and teams effectively.


• Proficiency in hospitality management software and tools.