Job Description
- The Card Manager will be responsible for overseeing the development, implementation, and management of card products and services at Smartcash PSB
- This role involves strategic planning, collaboration with various departments, and ensuring the successful delivery of innovative card solutions that meet customer needs and drive business growth.
Responsibilities
Product Development
- Develop and implement strategic plans for card product growth and market penetration.
- Lead the design and development of card products, including debit and prepaid cards.
- Conduct market research to identify trends and customer preferences in card offerings.
- Collaborate with the technology team to ensure seamless integration of card services.
Strategic Planning
- Develop and implement strategic plans for card product growth and market penetration.
- Monitor performance metrics and adjust strategies as necessary to achieve business goals.
Regulatory Compliance
- Ensure all card products comply with industry regulations and internal policies.
- Stay updated on regulatory changes affecting card operations.
Partnership Management
- Build and maintain relationships with card networks, vendors, and financial institutions.
- Negotiate contracts and manage partnerships to enhance product offerings.
Budget Management
- Prepare and manage the budget for card services, ensuring cost-effectiveness and profitability.
Reporting and Analysis
- Analyze sales data and market trends to provide actionable insights for decision-making.
- Prepare regular reports for senior management on card performance and strategic initiatives.
Qualifications
Educational Qualifications & Functional / Technical Skills
Relevant Experience
- 5 - 7 years’ experience in engaging with the various Card Schemes in Nigeria as well as the various Card Processors (TPPs).
- Experience in managing card products (debit, prepaid, virtual)
- Ability to lead card lifecycle management (issuance, activation, blocking, etc.)
- Strong understanding of CBN regulations, NIBSS, NDIC, and local compliance frameworks
- Ability to ensure product compliance with KYC/AML policies
- Familiarity with card schemes (Visa, Mastercard, Verve)
- Understanding of switching platforms, transaction processing, and settlement
- Knowledge of PCI-DSS and ISO standards
- Ability to develop and implement go-to-market strategies
- Conduct market and competitor analysis
- Align product features with customer needs and business objectives
- Experience working with card issuance vendors, core banking, and API integrations
- Comfort with digital banking platforms, mobile app card management, and self-service tools
Skills
- Have deep understanding of the fintech domain as well as an understanding for card architecture.
- Strong data analysis and problem-solving ability to improve product performance
- Ability to engage cross-functional teams (Tech, Operations, Risk, Compliance, Marketing)
- Experience managing timelines, resources, and product rollout schedules
- Clear written and verbal communication for reporting, documentation, and team collaboration
- Ability to prioritize user experience and resolve customer-related card issues efficiently
- Capable of driving innovation in card features and responding quickly to market changes
- Must be knowledgeable about the Card Regulations in Nigeria