Job Description
Role Summary
- The Human Resources Manager is responsible for leading and managing the full spectrum of HR functions to support the hotel’s strategic and operational goals.
- This includes recruitment, employee relations, performance management, learning and development, compensation and benefits, compliance with employment legislation, and the cultivation of a high-performance, service-driven culture.
Key Responsibilities
- Develop, implement, and update HR strategies, policies, and procedures aligned with hotel objectives and applicable employment regulations.
- Manage the end-to-end recruitment and onboarding process to attract, select, and retain high-quality talent with a strong hospitality mindset.
- Oversee learning and development initiatives to ensure all staff have the required knowledge and skills to uphold service excellence.
- Guide line managers on performance management processes, including goal alignment, appraisals, coaching, and corrective actions.
- Handle employee relations issues, including grievances, disputes, and disciplinary actions with professionalism and in compliance with labour laws.
- Develop and maintain compensation and benefits programmes that are competitive and equitable.
- Ensure the hotel’s compliance with all statutory and regulatory requirements relating to employment, health and safety, pensions, and welfare.
- Maintain accurate and confidential employee records and ensure effective use of HR systems and technologies.
- Drive employee engagement through recognition schemes, staff welfare initiatives, and effective internal communications.
- Advise senior management on organisational design, workforce planning, succession planning, and change management.
- Lead diversity, equity, and inclusion initiatives in line with the hotel’s values and policies.
- Perform other tasks as required.
Educational and Professional Qualifications
- Bachelor’s Degree in Business Management, Economics, or related field.
- Professional certification, such as CIPM.
- A minimum of 5 years’ progressive experience in human resources, preferably in the hospitality industry, is required.
- Strong understanding of workplace diversity, employee wellbeing, and employee engagement strategies.
Required Functional and Behavioural Competencies:
- In-depth knowledge of employment and labour laws.
- Proficiency in HR software systems
- Strong proficiency in talent acquisition and workforce planning.
- Competency in talent development programmes.
- Understanding of compensation and benefits design.
- HR metrics, data analysis, and reporting.
- Excellent stakeholder management.
- Outstanding communication skills.
- High level of integrity & professional ethics.