• Application Deadline:
• Position: Client Experience Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• We are looking for a warm, professional, and proactive Client Experience Officer to join our hospitality team.


• In this role, you will be responsible for managing guest interactions from arrival to departure, ensuring an exceptional and personalized experience at every touchpoint.


• You will handle guest inquiries, resolve complaints, coordinate services across departments, and follow up on feedback to continually improve our service standards.


• Your focus will be to create memorable stays that turn first-time guests into loyal customers.

Key Responsibilities

• Welcome guests warmly and ensure smooth check-in and check-out processes.


• Serve as the primary point of contact for guest inquiries, requests, and feedback.


• Handle complaints or concerns efficiently and professionally, ensuring guest satisfaction.


• Coordinate with housekeeping, front desk, F&B, and other departments to fulfill guest needs.


• Monitor guest preferences and maintain guest history records for personalized service.


• Assist with bookings, special packages, and concierge services.


• Conduct post-stay follow-ups to gather feedback and encourage repeat visits.


• Contribute to service improvement initiatives and suggest enhancements to the guest journey.

Requirements

• Bachelor's Degree or Diploma in Hospitality, Tourism, or related field.


• 2 years of experience in a similar customer-facing role within the hotel industry.


• Strong interpersonal and communication skills.


• Ability to manage multiple priorities efficiently.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and a guest-first mindset.


• Ability to remain calm and professional under pressure.