• Application Deadline: Tue, 17 Jun 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Key Roles & Responsibilities

Handling Reservations & Bookings:

• Manage phone, online, and walk-in reservations.


• Record guest preferences, table requests, and special occasions (birthdays, anniversaries, VIP bookings).


• Coordinate with supervisors and floor staff to ensure smooth guest accommodation.

Complaint Resolution:

• Listen to guest complaints or dissatisfaction patiently and empathetically.


• Offer immediate solutions or escalate issues to supervisors or management as needed.


• Follow up on guest feedback to ensure a satisfactory resolution.

Communication & Coordination:

• Liaise between guests and internal departments (kitchen, bar, supervisors, dispatch riders).


• Provide accurate information about menus, promotions, pricing, and services.


• Communicate delays or issues professionally to manage customer expectations.

Record-Keeping & Feedback:

• Maintain records of customer complaints, inquiries, and feedback.


• Collect reviews, testimonials, or survey responses to assess service quality.


• Assist in compiling reports on customer service trends and areas for improvement.

Sales & Upselling Support:

• Inform guests about ongoing promotions, special packages, or events.


• Suggest complementary food, drinks, or services to enhance the guest experience.

Appearance & Professionalism:

• Maintain a neat, professional appearance and wear the required uniform.


• Demonstrate calmness and politeness under pressure.


• Uphold the brand’s service standards in all guest interactions.

Requirements

• Previous experience in customer service, hospitality, or front-desk roles.


• Excellent verbal communication and interpersonal skills.


• Ability to multitask and work in a fast-paced, high-pressure environment.


• Familiarity with reservation software or POS systems is an added advantage.


• Friendly, patient, and customer-oriented personality