• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  

We're seeking a friendly, customer-focused Customer Service Representative to join our healthy food company. You will play a key role in delivering exceptional customer experiences, resolving issues.

Responsibilities:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner


• Resolve customer complaints and concerns in a fair and courteous manner


• Provide product information, answer questions, and make recommendations to customers


• Process customer orders, refunds, and exchanges accurately and efficiently


• Collaborate with internal teams, including sales, marketing, and logistics, to resolve customer issues and improve customer satisfaction


• Identify and escalate customer feedback and concerns to management


• Maintain accurate records of customer interactions using our CRM system

Requirements:

• Minimum of BSc or its equivalent in any subject


• 1-2 years of customer service experience in a food industry or related field


• Excellent communication, problem-solving, and interpersonal skills


• Ability to work in a fast-paced environment and prioritize multiple tasks


• Proficient in a Microsoft Office


• Knowledge of healthy food trends and products a plus