• Application Deadline:
• Position: Group General Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Key Responsibilities

• Oversee the daily operations across both companies, ensuring alignment with strategic goals.


• Develop and implement scalable operational processes and policies to support growth.


• Lead and coordinate cross-functional teams including IT service, project delivery, sales, and business development.


• Collaborate with the senior leadership team to translate strategic objectives into executable operational plans.


• Ensure that all client projects, support services, and internal operations are delivered on time, within budget, and to a high standard.


• Monitor performance through KPIs, dashboards, and reporting tools.


• Lead recruitment, onboarding, and training processes in coordination with HR.


• Drive process improvements, risk management, and business continuity initiatives.


• Support the integration and usage of digital tools and platforms (CRM, Service Desk, ERP).


• Serve as a key escalation point for critical issues and service failures.


• Ensure regulatory, compliance, and contractual obligations are met in both regions.

Required Skills & Experience

• 5+ years of experience in a senior operations leadership role, preferably within the IT or Tech services sector.


• Strong track record of managing distributed teams and multi-country operations.


• Deep understanding of IT service management (ITSM), CRM systems, and workflow automation platforms.


• Excellent analytical, planning, and reporting abilities.


• Skilled in SharePoint, Microsoft Teams, GoHighLevel, Jira, or similar platforms.


• Exceptional interpersonal, communication, and negotiation skills.


• Experience working in start-up or growth environments is highly desirable.


• Knowledge of both UK and Nigerian business cultures and operational environments is an added advantage.


• Ability to work flexible hours, including evenings and weekends when necessary.

Core Attributes:

• Strategic thinker with the ability to execute tactically


• Self-starter with a high level of initiative


• Calm under pressure and solutions-oriented


• Strong leadership presence and emotional intelligence


• A passion for improving systems and developing team.