• Application Deadline:
• Position: Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 - 7 years



• Location Oyo




• City Ibadan




• Job Field Administration / Secretarial 
  
  

Job Summary

• The Hospital Front Desk Officer is the first point of contact for patients, visitors, and healthcare providers.


• This role is responsible for providing exceptional customer service, managing patient registration, scheduling appointments, and ensuring seamless communication between patients, families, and hospital staff.

Key Responsibilities

Patient Registration:

• Greet patients, visitors, and healthcare providers in a professional and friendly manner.


• Register patients, verify insurance information, and obtain necessary consent.


• Ensure accurate and complete patient demographic information.

Scheduling Appointments:

• Schedule appointments for patients, ensuring timely and efficient scheduling.


• Coordinate with healthcare providers and other departments to ensure availability.

Customer Service:

• Provide exceptional customer service, responding to patient inquiries and concerns.


• Resolve patient complaints and issues in a timely and professional manner.

Communication:

• Communicate effectively with patients, families, healthcare providers, and hospital staff.


• Ensure seamless communication between departments and teams.

Data Entry and Record-Keeping:

• Accurately enter patient information into hospital systems.


• Maintain accurate and up-to-date patient records.


• Assist customers/patients with their transactions and reports

Security and Emergency Procedures:

• Follow hospital security protocols and emergency procedures.


• Report any security concerns or incidents to management.

Requirements

• High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred.


• 2-7 years of experience in customer service, healthcare, or a related field.


• Excellent communication, interpersonal, and customer service skills.


• Ability to work in a fast-paced environment and prioritize multiple tasks.


• Basic computer skills and knowledge of hospital software systems.

Work Environment:

• Front office setting with frequent interaction with patients, visitors, and healthcare providers.


• May require working evenings, weekends, or holidays.