• Application Deadline: Mon, 30 Jun 2025 00:00:00 GMT
• Position: Customer Support/Admin Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 4 years



• Location Oyo




• City Ibadan




• Job Field Administration / Secretarial  , Customer Care 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

Job Summary

The Customer Support/Admin Officer role is a dual-function position that combines customer service responsibilities with general administrative support. The ideal candidate will serve as the first point of contact for customers; answering calls, responding to inquiries, and processing orders, while also ensuring the smooth day-to-day running of the office.

Key duties include attending to customer needs, maintaining organized records, supporting internal departments, and ensuring a tidy and efficient workplace. This role requires excellent communication skills, a customer-focused attitude, and the ability to multitask effectively in a fast-paced publishing environment.

Responsibilities

• Respond to customers Inquiries via phone, email, social media and in person


• Provide information about books, publication schedules, orders and services.


• Handle complaints, resolve issues and follow up to ensure satisfaction.


• Process book orders and follow up on customer orders.


• Maintain a customer feedback log and prepare periodic reports on reports on recurring issues or suggestion. 


• Maintain and update office records, including customer databases, invoices and order logs.


• Coordinate communication between departments (E.g.: Editorial, Sales, and Production).


• Manage Office Supplies and Coordinate with vendors for stationery, printing and Logistics.


• Schedule and manage meetings, take minutes, and calculate action points.


• Travelling schedule and ticket bookings.


• Support human resources in maintaining staff records and coordinating interviews or training. 


• Manage the company social media platforms.

QUALIFICATIONS AND EXPERIENCE

• HND or BSc in Business Administration, or any social sciences and humanities related courses.


• 1-4 years’ experience in customer service and administrative roles (Experience in publishing company or media environment is an advantage).


• Familiarity with the publishing process is a good plus.

SKILLS AND COMPETENCIES

• Excellent communication and Interpersonal Skills


• Strong Organizational and time management abilities.


• Proficiency in Microsoft Office Suite and Customer Management Systems (CRMs)


• Attention to Details and Ability to Multitask


• Ability to handle sensitive information with confidentiality


• Customer-Focused mindset with problem solving Approach.


• Social Media Management Skill

Salary: 

120-150,000 (depending on experience).