Job Description
About the job
- This role will be responsible for driving product strategy, market execution, customer experience, partner integrations, and operational efficiency for cross border payment and remittance services
Product Strategy & Design
- Define and evolve the vision and roadmap for remittance features tailored to intra-Africa and Diaspora -to- Africa corridors.
- Translate customer problems into scalable product solutions with high availability, low latency, and transparency.
- Continuously assess market trends, competitor landscape, customer needs, and regulatory dynamics to evolve the product.
- Define Product Strategy and Growth path
Product Development & Delivery
- Translate product strategy into actionable requirements and work closely with Engineering, Design, Operations, Compliance, and other teams to ensure timely and high-quality delivery.
- Drive seamless integration of payout partners (wallets, bank accounts, cash pick-up, bill payments) in existing and new corridors.
- Prioritize feature backlog and lead Agile ceremonies for the product.
Growth & Performance
- Define and track key product metrics (KPIs) acquisition, retention, revenue, transaction success rates, turnaround time.
- Collaborate with Marketing, Sales, and Business Development teams to drive customer adoption and market penetration
- Work closely with internal payments infrastructure, risk, and compliance teams to ensure operational excellence.
Operations & Treasury Integration
- Partner with treasury and finance teams to design seamless liquidity management and FX conversion flows.
- Understand and help define Operational Value Stream
- Build tools and workflows that support reconciliation, dispute resolution, and regulatory reporting.
Compliance & Risk
- Ensure full compliance to regulations in all corridors of operations
- Interface with internal risk teams to monitor velocity rules, fraud signals, chargeback trends, and transaction thresholds.
- Embed regulatory flexibility to support corridor-by-corridor compliance (e.g., BN in Nigeria, FCA in the UK, etc.).
Partnerships & Pay-out Infrastructure
- Collaborate with banking partners, mobile money operators, and pay-out aggregators across key corridors.
- Work with engineering to integrate APIs for cash pickup, mobile wallet disbursement, or direct- to-bank transfers.
- Co-design SLAs, fallback protocols, and alerting mechanisms to guarantee high delivery success rates.
Stakeholder Management
- Act as primary product lead in cross-functional forums with Compliance, Risk, Finance, Operations, Engineering, Marketing.
- Maintain strong relationships with third-party partners and regulators as required.
EDUCATION/EXPERIENCE
- Minimum of bachelor’s degree in Business Administration/ Computer/System/ Electrical/ Electronic Engineering/ Computer Science or a related STEM discipline
- Certified Product Manager and/or Owner certification
- Scaled Agile Framework
- 5+ years’ experience building and/or operating remittance, cross-border payments, or treasury platforms.
- Deep understanding of fund flow, settlement, reconciliation, and FX mechanics in financial services.
- Prior experience working with treasury ops, compliance teams, and banking partners.
- Ability to write detailed product specs and process flows— especially around failure handling, retries, refunds, or reversals.
- Excellent communicator who can bridge the gap between engineering, finance, risk, and customer-facing teams.
- Working knowledge of regulatory frameworks governing remittances in key African and diaspora corridors.