• Application Deadline: Fri, 20 Jun 2025 00:00:00 GMT
• Position: Team Lead, Collaboration



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary 

• You will be responsible to Lead the implementing, maintaining, supporting, developing team and, in some cases, designing communication networks within an organization or between organizations. 


• Your goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for users.


• Users may be staff, clients, customers and suppliers. 


• You will lead the team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs

Responsibilities

• Design and Configuration of routing and switching equipment


• Design and Configuration of voice services (IP/Traditional; On-premises/Hosted)


• Design and Configuration of Telepresence Solutions


• Design and Configuration of Contact Center Solutions


• Design and Configuration of Multimedia Solutions


• Design and Configuration of Collaborative Solutions


• Design and Configuration of Wireless Solutions


• Design and Configuration of Enterprise Mobility Solutions


• Design and Configuration of Network, Systems and Application Monitoring Solutions


• Remote support of on-site engineers and end users/customer


• Remote troubleshooting and fault finding when issues occur


• Provide Level-1/2 support and troubleshooting to resolve issues


• Liaising with project management teams, third-line engineers


• Speaking with customers via email and phone for initial requirement capture


• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)


• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations


• Monitor performance and ensure system availability and reliability


• Monitor system resource utilization, trending, and capacity planning


• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards


• Design and implementation of new solutions and improving resilience of the current environment


• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization


• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations


• Reporting network operational status by gathering and prioritizing information and managing projects


• Deliver Proof of Concepts (POC)


• Product presentations and demonstrations


• Support with the technical qualification of sales opportunities


• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers


• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)


• Support the Head of Department in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy


• Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions


• Take overall responsibility for ensuring the availability, performance and security of network services within agreed service levels; lead the development of procedures and standards for IT network security operations


• Plan, monitor and control projects using the either PMBOK/PRINCE2 methodology