• Application Deadline:
• Position: E-Business Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Banking 
  
  

Duties/Responsibilities- 

E-channels Processing and Support.

• Ensure the smooth operations of all e-channel products.


• Manage customer engagement on all e-products and channel platforms used.


• Conduct issuance and monitoring of the POS to merchants.


• Conduct field visits to end users.


• Engage vendors on all e-business-related activities.


• Attend to complaints on any challenge encountered in using any of the e-products.


• Provides product performance report 


• Ensure adequate growth in e-channel space. 


• Carry out upload of safe token files and card file processing 

Disputes and Chargebacks Resolutions.

• Monitor and coordinate the dispute management space to ensure that all disputed transaction logs against PTMFB are attended to within 24 hrs. 


• Ensure no loss of funds on all disputed cases logged against the bank.


• Identify failed transactions for resolution on a daily basis.


• Follow up with other institutions for the resolution of any dispute raised against us or by us. 


• Follow up with Finance and Operation’s team for relevant postings.


• Provide response to the customer on the status of their dispute.

E-Reconciliation and Settlement 

• Ensures all e-channel products transactions amount are duly settled to the bank’s position.


• Ensure all e-channel product transactions are timely and accurately reconciled.


• Provide proof of all channel and product transaction reconciliation.


• Identify and determine all open items from the reconciliation.


• Provides the report and proofs for audit review.


• Ensure all open items from reconciliation is duly passed to the relevant account or GL.


• Ensure the relevant settlement GL/account is impacted with the relevant figure and amount.


• Follow up with the settlement bank with pending, due or available settlement.


• Ensure to pass all relevant credit to and from settlement bank to the relevant GL/account 


• Ensure no loss or amount is lost from the settlement operations 


• Pass all credit and debit postings to the customer’s account with respect to refunds, uncredited funds, and reversals.


• Maintains and monitors the settlement account and the balances.


• Pass all relevant maintenance fees on channels and products being used.

Skills   

• Proficiency in Microsoft Office (Excel, Word, Outlook) 


• Strong attention to detail 


• Good communication and interpersonal skills 


• Ability to analyze and resolve problems efficiently 


• Sound organizational and documentation skills 

Qualifications – BSc in any relevant field.