• Application Deadline: Thu, 19 Jun 2025 00:00:00 GMT
• Position: Solution Architect



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Abuja




• Job Field ICT / Computer 
  
  

Responsibilities

• Speaking with customers via email, phone, physical meetings for initial requirement capture


• Builds relationships especially on C-level with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions


• Maintain strong relationships with OEMs, in-market field sellers, partner under your area of concentration


• Keep up to date with various OEM product announcements and sales incentives and program under your area of coverage


• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance


• Support sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by Presales Lead or Sales Lead


• Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the organization


• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers


• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements


• Opportunistically pursues additional business development opportunities within clients. Collaborates with sales to ensure these opportunities are effectively covered and advanced


• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported


• Maintains high customer satisfaction ratings that meet company standards


• Completes required training and development objectives within the assigned time frame


• Product presentations and demonstrations


• Deliver Proof of Concepts (POC)


• Support with technical qualification of sales opportunities


• Strong knowledge of Compute, Backup/DR, System and Microsoft Solutions


• Knowledge of Network, Wireless, Collaboration, and Security Solutions


• Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issues


• Establishing the customer environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards


• Design and implementation of new solutions and improving resilience of the current environment


• Configure and install various network devices and services as may be required


• Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations


• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization


• Provide Level 2/3 support and troubleshooting to resolve issues


• Support of on-site engineers and end users/customer


• Liaising with project management teams, third-line engineers


• Investigate and resolve problems for services within your own area of responsibility; communicate to colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure


• Liaise with vendors and other IT personnel for problem resolution


• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations


• Other duties may be assigned by your supervisor and management.

Requirements

• University degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines


• MSc will be an added advantage


• Minimum of 5 years of experience


• Proven hands-on experience on compute system projects


• In-depth knowledge of the compute solution (server, storage, virtualization, cloud, backup, disaster recovery, converge/hyperconverge system, Microsoft solutions)


• Hands-on experience with monitoring, compute system diagnostic and compute system analytics tools


• Virtualization Certificate (VMware/Microsoft/Nutanix/RedHat)


• Storage Certificate (DellEMC/IBM/NETAPP)


• Server Certificate (DellEMC/IBM/HPE)


• Cloud Certificate (AWS/Azure/Oracle/Google)


• Backup Solution Certificate (CommVault/Veeam/Quest/IBM/DellEMC/Symantec/Veritas)


• Network Certificate (Cisco/Fortinet/Brocade)


• VCP/MSCE/ITIL/NPP


• ITIL


• Analytical and problem-solving ability


• Organizational skills and the ability to prioritize your workload


• Good at organizing and multitasking and prioritize under pressure


• Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization


• Able to explain technical problems in a simple term


• Work well with people and willingness to travel.