• Application Deadline: Thu, 31 Jul 2025 00:00:00 GMT
• Position: Service Delivery Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 10 years



• Location Abuja , Lagos




• Job Field Engineering / Technical 
  
  




• Salary Range ₦500,000 - ₦750,000/month
  
  

Our Exciting Opportunity:

• We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers.


• In this role, you will be responsible for the Technical and financial performance of delivered customer support services.  


• You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction.


• The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams. 

Responsibilities

You will:

• Responsible for the financial and commercial as well as environment, health and safety (EHS) performance of delivered customer support services


• Collaborate and maintain relationships


• Active contributor in the Sales process, identify new business opportunities and drive Add on Sales, in cooperation with Account team


• Manage the contractual requirements towards the Customer Support organization


• Distribute information to internal partners and call out delivery Issues


• You will stay up to date with financial data


• 24/7 support in emergency situations

Requirements

To be successful in the role you are:

• Minimum of Graduate Degree in Engineering (Telecommunication or IT preferred) or Equivalent


• Minimum of 10 years of working experience and at least 5 years of Service Delivery Management experience.


• E2E knowledge of Telecom Network including Cloud, Core, RAN and Revenue Management Nodes


• Financial analysis skills


• Negotiation and argumentation


• Change and improvement management skills


• You will promote knowledge sharing and mentoring


• Delivering Results & Meeting Customer Expectations


• Presenting & Communicating information


• Responsible for delivering results & meeting customer expectations


• You will drive Entrepreneurial & Commercial Thinking


• Leading & Supervising


• Deciding & initiating action


• You are capable of coping with pressures & setbacks

You should also have:

• Very good leadership and management skills


• Excellent social skills and strong customer orientation


• Self-motivated and teammate.


• Ability to adapt to change


• Ability to work under pressure


• Trade compliance knowledge


• Persuading & Influencing


• Relating & Networking.