• Application Deadline:
• Position: Test Centre Administrator PH



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Rivers




• City Port Harcourt




• Job Field Education / Teaching 
  
  

What's this role about?

• The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Abuja and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.


• Strict adherence to test security and administration requirements is an essential part of the job.

Key Accountabilities

Customer Service:

• Deliver exceptional customer service, ensuring a positive experience for every test candidate.


• Foster a culturally sensitive environment among all testing personnel.


• Offer clear, accurate, and comprehensive guidance to all inquiries.


• Efficiently escalate complex issues to the relevant specialist for resolution.

Business Acumen

• Support the effective management of the IELTS testing budget.


• Generate timely and insightful financial and management reports.

Quality Assurance

• Participate in the regular auditing of IELTS test centres to ensure compliance.


• Uphold strict adherence to all IELTS operational procedures and guidelines.


• Support the consistent application of PSN policies and procedures.


• Promptly escalate any identified risk management or security concerns.


• Ensure the timely and accurate processing of invoices.

Operations Management

Support the Test Centre Administrator in the following key areas:

• Supervising the efficient and secure delivery of IELTS testing.


• Preparing comprehensive financial and statistical reports.


• Conducting thorough internal audits to maintain quality standards.


• Administering the Clerical Marker monitoring program effectively.


• Managing project timelines and deliverables to successful completion.


• Providing guidance and supervision to invigilators.


• Identifying and implementing strategies to enhance operational efficiency.

Stakeholder Engagement

• Support the cultivation and management of key stakeholder relationships.


• Build and maintain strong, collaborative relationships with relevant parties.

Project And Service Enhancement

• Contribute to projects initiated by IELTS Partner Working Groups.


• Assist in the preparation of detailed and informative management reports.


• Participate in the review and enhancement of IELTS manuals and promotional materials.

Test Day Operations

• Exam Venue Preparation: Meticulously prepare test venues, materials, and invigilator resources, including comprehensive training and documentation.


• Exam Commencement: Thoroughly brief invigilators, manage candidate flow efficiently, and ensure the secure handling and registration of all materials.


• During Examination: Oversee the smooth administration of the test, effectively manage any incidents that arise, and accurately record candidate attendance.


• Exam Conclusion: Supervise the secure collection of test materials, conduct a thorough inventory, manage candidate departure, and oversee the completion of staff timesheets.


• Post-Examination Procedures: Organize the secure handling, appropriate destruction (where applicable), and efficient processing for marking of all test materials.

Qualifications And Competencies

• Bachelor's degree or equivalent educational qualification.


• Demonstrable work experience in administration and business support roles.


• Fluency in spoken and written English.

Competencies

• Strong administrative and organizational capabilities.


• Exceptional communication skills, with the ability to interact effectively with diverse stakeholders (students, parents, institution representatives, colleagues, etc.).


• A customer-centric approach and a genuine commitment to delivering outstanding service.


• Proven ability to proactively identify, analyze, and resolve problems effectively.


• Sound judgment and decision-making skills, coupled with the ability to act with integrity and in the best interests of IDP.


• Excellent planning and organizational skills, including the capacity to manage multiple competing priorities efficiently.


• Proficient IT skills, including familiarity with the Microsoft Office suite and CRM systems.