• Application Deadline:
• Position: Head Digital Lending


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 8 years


• Location Lagos


• Job Field Banking 
  

CANDIDATE'S PROFILE: We are currently seeking a Head of Digital Lending. The candidate for this position must have a thorough knowledge of Individual / Personal / Retail Banking products and services, and extensive Banking Industry knowledge.

JOB OBJECTIVE (S):

Responsible for delivering the strategic agenda for Digital Lending through balance sheet growth, customer acquisition, customer retention, and profit & loss targets to support the achievement of overall business strategy in a cost-effective and high return manner.

RESPONSIBILITIES:

• Develop and lead the implementation of the Digital Lending strategy in line with the overall Consumer Lending Strategy.


• To ensure achievement of profitability targets through revenue maximization and prudent cost management.


• Implements Bank-wide go-to-market strategy for new initiatives, working with all relevant departments/stakeholders to drive execution.


• Drive sustainable growth and acquisition of new customers for Consumer Lending segments through the development and maintenance of quality products, propositions, and solutions pertinent to its business


• Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Consumer Lending business.


• To drive customer-led propositions for the Consumer Lending business by developing a pipeline of value-adding customer solutions to include customer experience, products, and service offers.


• Manage an effective customer loyalty program for networking and deepening the UBA Individual/Personal Banking market penetration.


• Ensure strong cross-selling of existing and new products to existing and new customers; and in this process, maintain effective liaison with all relevant stakeholders in the Bank.


• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.


• Coordinates the development and deployment of value propositions, product offerings, target segment strategy, and business plan for the Consumer Lending business


• Has oversight and ownership of end-to-end processes to ensure execution of onboarding for customers and fulfillment of products


• through engagement with relevant stakeholders involved in executing the standard process to ensure delivery of a seamless customer value proposition.


• Responsible for Portfolio health on relevant products - track portfolio performance (through lead indicators) and take necessary actions to ensure product integrity is maintained.


• Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.


• Accountable for all relevant segment/product metrics as applicable within the Bank’s policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)


• Monitors sales impact & profitability of marketing expenditures – both on BAU and special campaigns.


• Optimize fees and charges to create value for clients in line with Treat client’s fairly principles


• Market Research & Support Function


• Maintains a detailed and current understanding of the industry; (current market structures; regulatory requirements and issues; etc) to ensure opportunities are realized and risks mitigated.


• Ensure adequate support programs (like pieces of training, lead generation, etc) to enhance product knowledge to the Sales team and branch staff.


• Ensure robust communication on the pertinent segment/product performance, market/regulator changes, and relevant customer insights.


• Identify and engage low/non-performing locations/countries periodically.


• Ensure all issues raised from the business offices are adequately treated and/or escalated to appropriate units where necessary.


• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.


• Maintaining the quality of the Consumer Lending portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.


• Ensure compliance with the Bank’s policies, procedures, and regulatory requirements.


• Lead, motivate, and continuously develop a credible high performing Consumer Lending team.


• Coordinates activities of Product and Segment Managers to ensure identified Area opportunities are tapped.


• Drives successful execution and monitoring of marketing campaigns.


• Routinely attends Area/Directorate planning/business review meetings.


• Analyses escalated area sales challenges, proffers alternative solutions, and implements recommendations that ensure achievement of segment/product performance targets


• Coordinates regular reporting to Head, Consumer Lending, and Executive Management on Segment/Product performance.


• Liaises with Performance Monitoring to extract relevant product-related performance data for budgeting, monitoring, and reporting.


• Assists Head, Consumer Lending (in consultation with HCM) to implement effective succession planning, people management and execute recruitment strategies for the group.


• Ensure that new/redeployed product managers are provided with the support required to work – ID cards, computers, phones, etc.


• Ensure regular performance management is executed for all staff within the Consumer Lending team.


• Ensures adequate training of product & segment managers as well as product executives in partnership with UBA Academy


• Coordinates the required engagement with Risk Management and Compliance unit to monitor and ensure product offerings are compliant with the bank’s policies and regulatory requirements


• Ensures delinquency management on all products in liaison with retail risk management (where applicable).

KNOWLEDGE & SKILLS REQUIRED:

• Must have hands-on experience in Credit Analysis & Administration, Sales, Relationship Management, Customer Service, and commercial and product development functions of a commercial bank at the managerial level.


• Demonstrated consistent high performance in role(s) held in the last three years.


• Working extended hours is an inherent nature of the job.


• Willing to travel extensively – locally/internationally.


• Excellent product and project management skills.


• Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.


• Strong leadership skills with demonstrated competencies in championing high-performance management.


• A good understanding of risk, credit policies, and procedures.


• Excellent communication, planning, organization, problem-solving and analytical skills.


• Extensive knowledge of the bank’s policies and procedures.


• Excellent interpretation of business needs into operational requirements.


• Good Understanding of the Nigerian Banking Industry and Remittance industry.


• Knowledge of CBN’s policies and the business environment.

QUALIFICATION:

• First degree in any related field.


• Masters and/or other professional qualifications will be an added advantage


• Professional Qualifications would be an added benefit.


• Minimum 8 years of general banking experience with at least 5 years’ experience in Retail/Consumer/Individual Sector 3 years of which must have been in a leadership position.

WHAT WE EXPECT FROM YOU:

• High degree of professional ethics, integrity, and responsibility.


• Highly organized, proactive, ability to work independently and take ownership of tasks assigned.


• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.


• High sense of confidentiality and discreteness.

WHAT YOU SHOULD EXPECT FROM US:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.


• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.


• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.