• Application Deadline:
• Position: Customer Service Intern



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care  , Internships / Volunteering 
  
  

Job Summary

• As a Customer Service Executive, you will support the team in managing customer interactions with a focus on learning how to identify sales opportunities and build strong customer relationships that drive retention and long- term value.

Responsibilities

• Assist in handling customer inquiries via chat and phone with timeliness and professionalism.


• Promote relevant products, deals, and value-added services to upsell and cross-sell effectively.


• Follow up with potential buyers, abandoned cart leads, and inactive customers to close sales.


• Ensure all customer interactions are logged accurately in the CRM and OMS with clear sales outcomes.

Requirements

• Bachelor's degree in Marketing, Sales, Business Administration, or any other related field.


• Results-oriented and willing to learn on the job.


• Must have completed the compulsory NYSC scheme.


• Familiarity with CRM systems, Order Management Systems (OMS), and Google Sheets or equivalent.


• Strong verbal and written communication skills; able to persuade, sell, and build rapport with customers.