• Application Deadline:
• Position: Customer Service Executive - Sales Focused



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• As a Customer Service Executive, you are not just resolving inquiries—you are driving sales.


• You will serve as the first point of contact for retailers and wholesalers, actively identifying opportunities to convert conversations into revenue while delivering professional and sales-oriented support.

Responsibilities

• Handle inbound and outbound customer interactions with a focus on converting inquiries into sales via chat and phone call.


• Promote relevant products, deals, and value-added services to upsell and cross-sell effectively.


• Follow up with potential buyers, abandoned cart leads, and inactive customers to close sales.


• Ensure all customer interactions are logged accurately in the CRM and OMS with clear sales outcomes.


• Cultivate strong, trust-based relationships with customers to increase loyalty and retention.

Requirements

• Bachelor's degree in Marketing, Sales, Business Administration, or any other related field.


• Proven ability to meet or exceed sales targets.


• Minimum of two years post-NYSC experience.


• Experience with CRM systems, Order Management Systems (OMS), and Google Sheets; ability to manage and document interactions accurately.


• Strong verbal and written communication skills; able to persuade, sell, and build rapport with customers.