• Application Deadline:
• Position: Fufilment Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Logistics 
  
  

Job Summary

• The Fulfilment Officer is responsible for ensuring the timely, accurate, and cost-effective delivery of card orders to customers across Nigeria.


• This role involves coordinating end-to-end order processing, working closely with third-party logistics (3PL) partners and internal stakeholders to ensure seamless delivery and high customer satisfaction.


• The officer will ensure all fulfilment activities are aligned with business goals, service level agreements (SLAs), and company ethics.

Key Responsibilities

• Manage end-to-end order fulfilment, ensuring timely, accurate, and cost-effective delivery of cards to customers nationwide.


• Coordinate and supervise third-party logistics (3PL) partners to meet service expectations and uphold company'sstandards.


• Monitor daily fulfilment operations, identifying process gaps and proposing improvements based on data insights.


• Handle returned orders efficiently and ensure re-fulfillment is completed promptly to maintain service quality.


• Work cross-functionally with internal teams to align fulfilment operations with broader logistics and business goals.


• Track performance against KPIs and SLAs and recommend actions to improve delivery outcomes and partner efficiency.


• Ensure compliance with operational procedures, data security policies, and regulatory requirements related to fulfilment.


• Escalate unresolved or high-impact issues to the Logistics Manager for timely intervention.

Core Competencies

• Strong leadership and execution skills


• Deep understanding of logistics, fulfilment, and 3PL operations


• Excellent communication and stakeholder management


• Analytical mindset with a continuous improvement orientation


• High proficiency in data interpretation and reporting tools


• Ability to work under pressure and manage high-volume operations


• Good negotiation and problem-solving skills


• Tech-savvy with familiarity in logistics automation tools or platforms.