• Application Deadline:
• Position: Virtual Contact Center Agent (Yoruba & English)



• Job Type Full Time , Remote



• Qualification BA/BSc/HND



• Experience 1 year



• Location Nigeria




• Job Field Art / Crafts / Languages  , Customer Care 
  
  

Job Summary

• We are looking for highly motivated and customer-focused Virtual Contact Center Agents fluent in both Yoruba and English to join our team on a 6-month contract basis(extensible).


• The ideal candidate will have a proven track record of delivering excellent service, particularly in handling urgent or sensitive customer inquiries with professionalism and discretion.


• This role requires strong communication skills, empathy, and the ability to work effectively in a remote environment.

Qualifications

• Minimum of 1 year of proven experience as a Contact Center Agent.


• Fluency in both Yoruba and English is mandatory.


• Demonstrated experience in handling urgent or sensitive customer calls/situations.


• Excellent communication skills, both verbal and written, with a clear and professional phone demeanor.


• Strong active listening skills and the ability to empathize with customers.


• Proficient in using CRM software and other contact center technologies.


• Ability to work independently and as part of a virtual team.


• Reliable high-speed internet connection and a quiet, dedicated home workspace.


• Strong problem-solving skills and attention to detail.


• Ability to remain calm and composed under pressure.