• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 5 years



• Location Abuja




• City Gwarinpa




• Job Field Customer Care 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

We’re looking for a smart, courteous, and proactive Customer Service Representative to join our team at BIYI, a premium menswear brand in Abuja. You will be the first point of contact for customers in-store and online, ensuring a smooth, professional, and friendly experience.

Key Responsibilities:

• Attend to walk-in clients and provide product information


• Handle WhatsApp, Instagram, and phone inquiries promptly and professionally


• Assist customers with order placement, size guidance, and follow-ups


• Coordinate with production and logistics teams to resolve customer issues


• Record and report customer feedback and daily inquiries


• Support showroom sales and maintain front-desk presentation

Requirements:

• Excellent communication and interpersonal skills (spoken and written)


• Tech-savvy with basic knowledge of WhatsApp Business, Instagram, and Google Forms


• Prior customer service or front-desk experience preferred (fashion/retail is a plus)


• Friendly, patient, and confident when dealing with customers


• Minimum qualification: OND/HND/BSc