• Application Deadline:
• Position: Debit Mandate Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Job Summary

• We are looking for a proactive Debit Mandate Officer to manage the enrollment and monitoring of customers on direct debit systems.


• This role is key to ensuring smooth and efficient collection of payments via debit mandates by tracking mandate success, addressing failures, and coordinating with banks and payment processors.

Key Responsibilities

• Ensure all eligible customers are enrolled in the direct debit payment system accurately and promptly.


• Monitor and track the success or failure rates of debit mandate transactions on a regular basis.


• Proactively follow up on failed debit transactions, identify issues, and update mandate instructions as required to resolve failures.


• Liaise and coordinate with banks, payment processors, and other stakeholders to resolve mandate-related issues effectively.


• Maintain detailed and accurate records of mandate enrollments, failures, resolutions, and correspondence.


• Provide regular reports on mandate performance and recommend process improvements to enhance collection efficiency.


• Assist in educating customers and internal teams on direct debit procedures and best practices.

Qualifications & Experience

• Bachelor’s degree in Finance, Business Administration, or a related field preferred.


• 1–3 years of experience in payment processing, collections, or operations within financial services.


• Familiarity with direct debit systems and banking/payment processing operations is highly desirable.


• Strong attention to detail and organizational skills.


• Excellent communication and problem-solving abilities.


• Ability to coordinate effectively with external partners such as banks and payment processors.