Develop and establish a solid and trust relationship between major key clients and company
Resolve key client issues and complaints
Anticipate key account changes and improvements
Manage communications between key clients and internal teams
Manage account team assigned to each client
Strategic planning to improve client results
Negotiate contracts with the client and establishing a timeline of performance
Establish and overseeing internal budgets with the company and external budgets with the client
Work with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
Collaborate with the sales team to maximize profit by up-selling or cross-selling
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders
Meet all client needs and deliverables according to proposed timelines
Analyze client data to provide customer relationship management
Expand relationships and bringing in new clients
What you should have
Qualifications
Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred
Relevant sales and marketing professional certifications is an added advantage
Minimum of 6 years work experience in Sales, key account management
Ability to expand the company with new sales, clients/leads, and territories
Ability to analyze data and sales statistics and translate results into better solutions
Strong negotiation skills, with ability to follow-through on client contracts
Ability to multitask and manage more than one client account
Proven results of delivering client solutions and meeting sales goals