• Application Deadline:
• Position: Technical Support Personnel



• Job Type Full Time , Remote



• Qualification BA/BSc/HND



• Experience



• Location Adamawa , Bauchi , Borno , Gombe , Jigawa , Kano , Katsina , Taraba , Yobe , Zamfara




• Job Field Engineering / Technical  , ICT / Computer 
  
  

Job Summary:

• As a Technical Support Personnel at Pajuno, you’ll be the frontline hero for customers facing printer-related issues—resolving problems remotely while upholding strict information security standards. Your role ensures customer satisfaction and operational excellence.

Key Responsibilities:

Technical Support:

• Diagnose/troubleshoot printer hardware/software issues via phone, email, or chat.


• Guide customers through setup, maintenance (cartridge replacement, jam clearance), and warranty repairs.


• Document solutions in the ticketing system and escalate complex cases.


• Develop/update support materials (FAQs, manuals).

Information Security (ISMS):

• Classify/label information assets per security policies.


• Monitor asset security status and participate in risk assessments.

Requirements:

• Education: HND/BSc in Electrical/Electronics/Computer Engineering (Further Mathematics is a plus).

Skills:

• 2+ years in hardware technical support (printers/electromechanical systems preferred).


• Strong troubleshooting aptitude, ticketing system familiarity, and SLA-driven mindset.


• Commitment to ISMS protocols and continuous learning.