• Application Deadline: Mon, 28 Feb 2022 00:00:00 GMT
• Position: Telesales Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Our client, who is a major player in the financial services sector is currently looking to hire a Telesales Officer for their outfit in the following locations: 

Lagos

Abuja

Kaduna

Reporting line: Head, Sales

Department: Sales

 Job Summary:

Contribute in generating sales for the company

Responsible for closing sales deals over the phone and maintaining good customer relationships

JOB DESCRIPTION:

Strategic

Keep Management informed on matters relating to the market, competition and products penetration/diversification

Operational

• Contact potential or existing customers to inform them about a product or service


• Answer questions about products or the company


• Ask questions to understand customer requirements and close sales


• Direct prospects to the field sales team when needed


• Enter and update customer information in the database


• Take and process loan request in an accurate manner


• Handle grievances to preserve the company’s reputation


• Go the “extra mile” to meet sales quota and facilitate future sales


• Keep records of calls and sales and note useful information

Key Competencies & Experiences

• Minimum of 2 years’ proven experience as telesales representative or other  sales/customer service role


• Proven track record of successfully meeting sales quota preferably over the phone


• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems


• Ability to learn about products and services and describe/explain them to prospects

General Competencies

• Excellent knowledge of English


• Excellent communication and interpersonal skills Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

Educational Qualifications:

First degree in any social/management sciences/engineering