Officer: Distribution Partnership at DP World

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
9 months ago

Additional Details

Job ID
130236
Job Views
79

Job Description






Job Function:




  • This role involves the management and growth of distribution services across the country in an asset light model. It is also to expand, enhance partners engagement and ensure service-level alignment to drive operational efficiency and customer satisfaction.



Key Accountabilities:



Team Performance and Support




  • Monitor team performances and provide feedback for improvements.

  • Identify resources, perform workload assignments, and provide assistances when required.

  • End to end trip status settlement in collaboration with accounting team for prompt payment process and accurate cost recognition.

  • Involve in PIP reviews and execution for projects and operational use.



Training Schedule




  • Schedule and Conduct trainings for team members as needed.



Process and Procedures Drive




  • Follow and enforce company policies and procedures especially to pharma clients.



Response to Queries




  • Address customer queries and ensure customer satisfaction.



Quality




  • Plan and schedule deliveries to meet customer needs.

  • Maintain and improve the process to enhance customers satisfaction.

  • Develop cost reduction initiatives while maintaining productivity and quality.



Budget and Expense Monitoring




  • Understands distribution budgets and manage expenses within the budgets.

  • Perform cost negotiations with vendors and provide appropriate solutions for bulk distributions.



Qualifications:




  • Bachelor’s degree/ HND in Business Administration or a related field.



Skills and Experience:




  • At least 1-3 years’ experience in similar field.

  • Customer Service / Experience Management.

  • Supply Chain Management.



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