• Application Deadline:
• Position: Reservation / Front Office Staff



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Secretarial  , Customer Care 
  
  

Key Responsibilities

Reservations Management:

• Handle room and restaurant reservations via phone, email, online booking platforms, and walk-ins.


• Confirm bookings, process payments or deposits, and send confirmation details.


• Update reservation systems with accurate booking data.


• Monitor room and table availability and avoid overbooking situations.


• Coordinate with housekeeping, maintenance, and restaurant staff for guest readiness.

Customer Service:

• Greet residents, guests, and diners warmly and assist with check-ins, check-outs, and seating.


• Provide information about apartment amenities, restaurant offerings, local attractions, and services.


• Respond to inquiries, concerns, or complaints in a courteous and professional manner.


• Assist with special requests such as early check-in, late check-out, dietary preferences, or event arrangements.


• Record and report feedback to improve services.

Administrative Duties:

• Maintain accurate records of guest interactions, payments, and complaints.


• Assist with billing, invoicing, refunds, and basic accounting tasks when required.


• Manage guest databases, including frequent visitor preferences and contact information.


• Prepare daily arrival/departure and reservation reports for management.

Collaboration:

• Work closely with the housekeeping team to ensure rooms are ready for new guests.


• Liaise with the restaurant staff to coordinate reservations, private events, and peak-time planning.


• Support marketing efforts by promoting special offers, events, or loyalty programs to guests.

Qualifications

• Previous experience in reservations, front desk, or customer service (hotel or restaurant environment preferred).


• Excellent communication, interpersonal, and problem-solving skills.


• Fluent in English; additional languages are a plus.

Key Attributes:

• Warm and professional demeanor.


• Attention to detail and accuracy.


• Ability to multitask and stay calm under pressure.


• A proactive, team-oriented approach to guest satisfaction.