• Application Deadline: Thu, 4 Aug 2022 00:00:00 GMT
• Position: IT Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description For IT Support Engineer The IT Support Engineer will provide technical support & assistance to individual users and teams across the Organization by installing, configuring, testing, and upgrading computer hardware & software where required; contributing to the detection & resolution of various IT issues ensuring the smooth operation of the Organization’s IT infrastructure.

Responsibilities:

• Installation, set-up, and configuration of desktops, laptops, printers, scanners, etc.


• Configure, test, and maintain LAN/WAN equipment and related services.


• Create and deploy email configuration, user, and file permission over the network.


• Provide user support for all staff of the Organization face-to-face, via email/messenger platforms, or over the phone.


• Deploy, monitor, and maintain network infrastructure (IP address, subnet mask, static routers, switches, DHCP switches, DHCP servers, wireless access points, etc.).


• Conduct standard troubleshooting/diagnostics of system & network problems, repairs or upgrades of computer hardware, software, and peripherals.


• Maintain and troubleshoot Windows and Apple servers (Open or Active Directory)


• Test and evaluate new technology and when required support the roll-out of new applications. Liaise with relevant vendors/suppliers/contractors etc. on behalf of the Organization.


• Provide administrative support to the IT team, including the generation of various documents, manuals, and reports.


• Perform other functions as may be assigned by the IT Coordinator.

Requirements & Certification:

• A+ and N+ Certified.


• CCNA & CCNP Certified.


• 3 - 5 years experience as an IT support engineer.


• A good degree in IT, Computer Science or relevant field.


• IT user-support specific skills (LAN/WAN, TCP/IP, Network security & MS Office support) and hands-on experience with Linux, and Apple macOS. Interpersonal Skills:


• Strong verbal & written communication skills.


• Excellent organizational and problem-solving skills.


• Committed to continuous learning & self-development.


• Must be analytical, with a logical approach to problem-solving.


• Capable of working independently, with minimum supervision.


• Well-developed time-management skills, with the ability to prioritize multiple assignments.