• Application Deadline:
• Position: Front Desk / Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Secretarial  , Customer Care 
  
  

Key Responsibilities

• Greet and welcome customers/clients


• Handle customer inquiries and resolve issues via phone, email, and social media


• Manage front desk operations and maintain a clean and organized workspace


• Provide excellent customer service and support through various channels (in-person, phone, email, social media)


• Create and schedule engaging content on social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn etc.)


• Monitor and respond to customer comments and messages on social media


• Collaborate with team members to ensure consistent brand messaging and customer experience.

Requirements

• Excellent communication and interpersonal skills


• Customer service experience (preferably in a front desk or social media role)


• Strong knowledge of social media platforms and tools


• Ability to create engaging content and respond to customer inquiries in a timely manner


• Basic graphic design skills (optional but preferred)


• Friendly and professional demeanor.

Goals:

• Deliver exceptional customer experiences through multiple channels


• Build strong relationships with customers/clients through social media and in-person interactions


• Increase brand awareness and engagement through social media content


• Ensure consistent and timely responses to customer inquiries


• This role requires a tech-savvy and customer-focused individual who can effectively manage front desk operations, provide excellent customer service, and engage with customers through social media.