• Application Deadline:
• Position: Front Desk Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Main Duties

• Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.


• Answer and direct calls to the appropriate department or staff member.


• Maintain a clean and organized front desk area and board room.


• Maintaining a positive, empathetic and professional attitude toward Customers at all times.


• Keeping records of Customer interactions, transactions, comments and complaints.


• Assist with administrative tasks as needed, such as data entry, filing and document preparation.


• Schedule appointments and meetings for staff members.


• Ensure Customer satisfaction and provide professional Customer support at all times.


• Build sustainable relationships and trust with external and internal Customers.


• Liaise with Customer Support on fault resolutions and Customer account reconciliation.


• Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.


• Manage the organization website chat bot or other inquiry.


• Manage the social media of the organization.


• Manage the delivery of parcel/order.


• Follow communication procedures, guidelines and policies.


• Any other tasks assigned to you by the Management.

Personal Qualities & Qualifications

Requirements:

Demand on the Job:

• Degree holder in Mass Communication, English or related discipline from a reputable higher institution.


• Must have least 3 years cognate experience in Front Office Management post NYSC.


• Excellent communication skills, both written and verbal.


• Female only with commanding personality.


• Computer proficiency with knowledge of Microsoft Office.


• Ability to multitask and prioritize tasks effectively.


• Ability to work under none or minimal supervision.


• Proximity to Lekki Phase 1.


• Maybe required to work weekend once in a while.

Job Holder need to be:

• Problem-solving skills.


• Ability to communicate clearly.


• A highly effective individual who has an absolute eye for detail and is focused on improving business performance.


• Service and process knowledge.


• Friendly attitude.


• Strong time Management.


• Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.