Job Description
Job Summary
- We are seeking an enthusiastic and customer-focused Sales Representative to join our retail team in Wuse 2, Abuja.
- The successful candidate will be responsible for providing excellent customer service, achieving sales targets, and maintaining store standards while creating a positive shopping experience for all customers.
Key Responsibilities
Sales & Customer Service:
- Greet customers warmly and assist them in finding products that meet their needs
- Provide detailed product information and recommendations to customers
- Process sales transactions accurately using POS systems
- Achieve individual and team sales targets consistently
- Handle customer inquiries, complaints, and returns professionally
- Upsell and cross-sell products to maximize sales opportunities
Store Operations:
- Maintain neat and organized product displays and store appearance
- Conduct regular stock checks and report inventory needs to management
- Ensure proper pricing and promotional materials are displayed
- Assist with receiving, unpacking, and organizing new merchandise
- Follow all store policies, procedures, and safety guidelines
- Support store opening and closing procedures as required
Administrative Tasks:
- Maintain accurate sales records and customer information
- Prepare daily sales reports as directed by management
- Participate in stock-taking and inventory management activities
- Handle cash, credit card, and mobile payment transactions securely
Required Qualifications
- Senior Secondary Certificate Examination (SSCE) or equivalent
- 1-3 years of experience in a similar role
- Previous retail or customer service experience preferred but not required
- Fresh graduates are encouraged to apply