• Application Deadline:
• Position: IT Support Officer - Port Harcourt



• Job Type Full Time , Remote



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Rivers




• City Port Harcourt




• Job Field ICT / Computer 
  
  

About The Role

• We are seeking a proactive and technically skilled IT Support Officer with 1–2 years of hands-on experience to join our IT team. The ideal candidate will be responsible for providing first-level support to end-users, maintaining IT systems, and ensuring seamless day-to-day operations across the organization’s technology infrastructure

Principal Duties And Responsibilities

• Provide first-line support for hardware, software, and network issues.


• Set up and configure user devices, printers, and other IT devices.


• Install, configure, and maintain software applications and operating systems.


• Respond to service desk tickets, ensuring prompt and accurate resolution of issues.


• Troubleshoot, debug and upgrade existing software and hardware


• Maintain and manage inventory of IT equipment, including laptops, routers, andperipherals.


• Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, andIP configuration.


• Collaborate with other departments to support and implement IT-related projects andupgrades.


• Document troubleshooting steps, solutions, and IT procedures for future reference.


• Assist in the maintenance and updating of internal IT documentation and user guides.


• Work with vendors or escalate unresolved issues to higher-level support or external providers as needed.


• Escalate complex issues.

To succeed in this role, you need to have

• 1-2 years of experience in IT support, helpdesk, or technical support role.


• Basic understanding of Windows and/or macOS environments, Microsoft Office Suite, and standard IT hardware.


• Familiarity with Active Directory, remote support tools, and basic networking concepts.


• Excellent problem-solving skills and the ability to prioritize and manage multiple tasks.


• Strong interpersonal and communication skills with a customer-focused attitude.


• Ability to work independently and as part of a team.


• Higher Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.


• Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow).