• Application Deadline:
• Position: Orion ERP Specialist (ICT Manager)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 7 years



• Location Kogi




• Job Field ICT / Computer 
  
  

Job Responsibilities

• Manage the assigned Computer & Copier Service team members Lead, coach and train team members


• Develop and implement strategic initiatives for team


• Be an escalation point of contact to handle issues and involve direct leadership as needed Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out


• Monitor staffing and equipment needs


• Conduct performance reviews and make compensation decisions


• Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations


• Handling Orion upgrade activities


• Addressing bug fixes


• Understanding and implementing new requirements


• Configuring the software independently or in coordination with the central team


• Handling vendor (software, hardware, network).


• Network/hardware troubleshooting with the help of Central IT team.


• Coordination with Functional users/Stakeholders.


• Perform other related duties as assigned by Management.

Qualifications and Skills

• Must have a Degree / HND in Computer Science / Engineering or a related field


• Must have at least 7 years of networking experience with at least the last 2 years in a senior supervisory level role in a manufacturing company


• Must have indept knowledge of general applications support and troubleshooting skills


• ORION


• Previous experience of telecom softwarewould be a bonus


• Must be able to manage and mentor junior support analysts


• Must be able to motivate and supervise efficiently


• Must be able to communicate fluently both orally and written English


• Able to deliver without any excuses


• Must have people management skills.