Job Description
Duties / Responsibilities
- Assists the parts department with inventory, sales and logistics.
- Greet customers and assist with any inquiries.
- Coordinates with the purchasing department on sales.
- Housekeeping: Cleaning the shop and following 5s standards to keep the shop neat.
- Customer service: Log and resolve all customer issues and assist customers in their inquiry.
- Sales Team support.
- Performs other related duties as assigned.
- Replace damaged or malfunctioning components such as screens, batteries, and charging ports
- Perform regular maintenance and cleaning of devices to ensure optimal performance.
- Stay up-to-date with the latest cell phone technology and repair techniques
- Provide exceptional customer service and communicate repair options and timelines effectively
- Manage inventory of replacement parts and order new stock as needed
- Document all repairs and maintain accurate records of customer interactions and transactions
- Troubleshoot and resolve customer complaints or concerns in a timely and professional manner
Educational Qualification and Experience
- Candidates should possess an HND or equivalent.
- Minimum of 1 year experience.
Required Skills:
- Excellent verbal and written communication skills.
- Microsoft (excel) proficient.
- Excellent organizational skills and attention to detail.
- Excellent interpersonal and customer service skills.
- Ability to operate general office equipment.
- Ability to work independently.
- Excellent time management skills with an ability to meet deadlines.