• Application Deadline:
• Position: Loan Collection / Recovery Agent - SCALE



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• SCALE is Renda’s Value-Added Services (VAS) and Credit platform that powers essential mobility solutions such as vehicle repairs, fueling, insurance, CNG conversion, and financing.


• Through SCALE, we support drivers, fleet owners, and operators with access to tailored financial and operational services.


• We are seeking diligent and result-oriented Loan Collection/Recovery Agents to support the timely repayment of loans and enforce agreed repayment terms. The ideal candidate will have strong interpersonal skills, persistence, and a commitment to maintaining professionalism while driving results.

Key Responsibilities

• Engage directly with SCALE beneficiaries to recover outstanding loan repayments.


• Educate beneficiaries on repayment terms, timelines, and the implications of default.


• Negotiate and document revised payment plans where necessary.


• Maintain accurate logs of repayment efforts and report daily activities.


• Escalate unresolved or high-risk accounts following internal recovery protocols.


• Collaborate with the finance, risk, and VAS teams to reconcile account statuses.


• Ensure all recovery efforts comply with company policies and regulatory standards.

Key Performance Indicators (KPIs)

• Loan recovery rate (%)


• Repayment promise-to-actual conversion rate


• Number of successful recoveries per period


• Accuracy and timeliness of recovery reports


• Compliance with escalation and documentation procedures

Key Qualifications & Requirements

• 3–5 years of experience in loan collection, debt recovery, or credit control.


• Strong negotiation, communication, and problem-solving skills.


• High level of professionalism, integrity, and persistence.


• Ability to work independently, manage multiple accounts, and meet deadlines.


• Familiarity with basic reporting tools (e.g., Google Sheets, Excel).


• Fluency in English (local language proficiency is an added advantage).