• Application Deadline:
• Position: Concierge / Hostess



• Job Type Full Time



• Qualification Others



• Experience



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• We are currently seeking a Concierge to be the first point of contact for our VIPs and guests, ensuring they are well-attended to from arrival to departure.


• As our Concierge, you will act as the bridge between guests and our operations, ensuring every visit is smooth, personalized, and memorable.


• You will support table reservations, guest check-ins, special requests, logistics, and customer service escalations with calm professionalism and a warm attitude.

Key Responsibilities

• Greet and welcome all guests warmly upon arrival, especially VIPs, returning guests, and first-timers.


• Manage guest inquiries, reservations, and seating preferences efficiently—either directly or in coordination with the Host/Hostess and Floor Supervisor.


• Handle special guest requests (e.g. birthday arrangements, discreet entry, bottle service, security escorts, private room set-up, etc.)


• Coordinate with security, service staff, and wait teamto ensure a seamless guest experience.


• Act as a point of contact for high-profile guests, offering personalized recommendations, conflict resolution, and aftercare follow-ups.


• Support entry list management, pre-booked guests, and oversee general flow at the entrance.


• Maintain confidentiality, professionalism, and high discretion at all times.


• Help manage incident reports or customer complaints with empathy and efficient communication.


• Stay informed about all offerings—menus, entertainment schedules, theme nights, promotions—to keep guests well-informed.

Requirements

• Proven experience in a similar role (hospitality, nightlife, hotel, or upscale customer service)


• Excellent verbal communication, interpersonal, and guest-facing skills


• High emotional intelligence and strong presence under pressure


• Smart and presentable grooming standard


• Ability to multitask, stay organized, and remain calm in a fast-paced environment


• Must be able to work late nights, weekends, and holidays as required


• Discreet, trustworthy, and professional—especially when dealing with VIPs or sensitive requests


• Tech-savvy (familiar with reservation apps, WhatsApp, Excel, Google Sheets, etc.) is a plus.