• Application Deadline:
• Position: Call Center Representative



• Job Type Full Time , Remote



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are looking for a friendly, articulate, and customer-focused Call Center Representative to be the voice of our company.


• You will be responsible for handling incoming and outgoing calls, resolving customer inquiries, and providing product or service information.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.


• Make outbound calls to follow up with customers or conduct surveys.


• Handle customer complaints or escalate issues when necessary.


• Maintain detailed records of customer interactions and transactions.


• Provide accurate, valid, and complete information using the right tools and resources.


• Meet personal and team call handling goals and quality standards.


• Following up on customer inquiries that require additional investigation.


• Providing technical support and troubleshooting for customer issues.


• Using CRM software to document interactions and track customer information.


• Building strong relationships with customers, and addressing customers needs.

Requirements

• Bachelor’s Degree in Business Administration, or a relating field.


• Proven customer service experience, ideally in a call center or similar setting.


• Excellent verbal communication and listening skills.


• Strong problem-solving and conflict resolution abilities.


• Ability to work with CRM systems and basic computer tools.


• Ability to analyze situations, identify solutions, and take appropriate action to address customer inquiries.


• Efficiently handling multiple calls, documenting information, and meeting performance goals.