• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Brief

• We are looking for an experienced Customer Service officer who will drive excellence in customer service and promote this idea through the organization.


• Manage customer service agents and monitoring their performance.


• The goal is to keep the department running in an efficient manner to increase customer satisfaction, loyalty and retention and exceed customer’s expectation.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media platforms.


• Identify and assess customers' needs to achieve satisfaction.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, transactions, comments, and complaints.


• Communicate and coordinate with internal departments to resolve customer issues.


• Process customer complaint forms, feedback forms and other requests.


• Follow communication procedures, guidelines, and policies.


• Take ownership of customer issues and follow problems through to resolution.


• Assist with customer retention and loyalty programs.


• Meet customer service team and individual performance targets.


• Perform other job-related duties assigned

Requirements

• B.Sc. / BA in Business Administration, Mass Communications, or a relevant field.


• A minimum of 3 years proven work experience as a customer service manager, retail manager.


• Strong client facing and communications skills.


• Excellent knowledge of management methods and technique.


• Proficiency in English. Another language will be an added advantage.


• Excellent in written and verbal communication skills.


• Ability to think strategically and to lead.


• Advanced troubleshooting, multi-tasking skills.


• Highly self-motivated.