• Application Deadline:
• Position: Hausa Call Centre Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Art / Crafts / Languages  , Customer Care 
  
  

Job Description

• A Hausa Call Centre Executive at Skipper Eye-Q Hospitals will be responsible for handling customer interactions, particularly those involving Hausa speakers, to address inquiries, resolve issues, and provide information related to eye care services.


• Key responsibilities include handling inbound and outbound calls, scheduling appointments, and maintaining patient records.

Responsibilities

• Customer Service: Answering phone calls, responding to emails, and addressing inquiries from patients and potential patients, particularly those who speak Hausa.


• Information Provision: Providing accurate information about eye care services, procedures, and appointment scheduling.


• Appointment Management: Scheduling, rescheduling, and confirming appointments for patients, ensuring efficient use of clinic time.


• Patient Record Management: Maintaining accurate and up-to-date patient records in the hospital's system.


• Complaint Resolution: Addressing and resolving patient complaints and concerns professionally and efficiently.


• Communication with Medical Staff: Collaborating with Consultants, Optometrists, Patient Relationship Executive and other clinical team membersto ensure smooth patient care.


• Follow-up: Making follow-up calls to patients to check on their well-being and satisfaction with services.


• Data Entry: Accurately entering patient data into the hospital's system.

Requirements

• Education: A Degree in related field (e.g., health information management, public administration) may be preferred.


• Experience: Some experience in a customer service or call center role is often required, and experience in a healthcare setting is a plus.


• Language Proficiency: Fluency in both Hausa and English is essential for effective communication with patients.


• Customer Service Skills: Excellent verbal and written communication skills, active listening, empathy, and patience are crucial.


• Interpersonal Skills: Ability to build rapport with patients and handle sensitive information with care.


• Computer Skills: Proficiency in using computer systems, including data entry, email, and potentially specialized hospital software.


• Medical Knowledge: A basic understanding of eye care services and terminology is helpful.


• Attention to Detail: Ability to accurately record information and manage appointments.


• Problem-Solving Skills: Ability to identify and resolve patient issues efficiently.


• Teamwork: Ability to work effectively with other members of the healthcare team.


• Time Management: Ability to manage multiple tasks and prioritize effectively.


• Adaptability: Ability to adapt to changing situations and handle a high volume of calls.