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Customer Support Specialist at Hempawa Consult
Job Overview
Location
Lagos, FCT
Job Type
Full Time
Date Posted
8 months ago
Additional Details
Job ID
130729
Job Views
56
Job Description
- Application Deadline: Mon, 30 Jun 2025 00:00:00 GMT
- Position: Customer Support Specialist
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 4 years
- Location Abuja
- Job Field Customer Care
- Respond promptly to customer inquiries via phone, email, or chat.
- Resolve customer complaints and issues effectively and professionally.
- Maintain accurate customer records and interaction logs.
- Guide customers on product usage and troubleshooting.
- Escalate unresolved issues to the appropriate departments.
- Follow up with customers to ensure resolution satisfaction.
- Process orders, forms, and requests accurately.
- Build sustainable relationships and trust with customer accounts.
- Provide feedback on the efficiency of the customer service process.
- Stay up-to-date with product knowledge and policy changes.
Company Details
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