• Application Deadline:
• Position: Customer Support Representative (CSR)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Oyo




• City Ibadan




• Job Field Customer Care 
  
  

Job Summary:

• The CSR serves as the first point of contact for agents and customers, resolving issues via support channels.

Key Responsibilities:

• Handle inquiries via phone, WhatsApp, email, and CRM tools.


• Track and close customer complaints and technical tickets.


• Escalate complex issues as necessary.


• Maintain support quality benchmarks and timely resolution rates.


• Conduct follow-up calls to ensure issues are resolved.


• Create daily logs and weekly summaries of support trends.


• Collaborate with tech support for system-level fixes.


• Monitor feedback channels to identify recurring user pain points.

Requirements:

• HND/BSc in any field.


• Good command of English (oral and written).


• Strong keyboard and CRM software proficiency.


• Excellent problem-solving and people skills.