• Application Deadline:
• Position: Virtual Banker, Africa China Banking (ACB)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• City Victoria Island




• Job Field Banking 
  
  

Job Ref ID: 80442636A-0001

Job Description

• To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.


• This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Requirements

Qualifications:

• B.Sc in Social Science or related field.


• Masters and Professional certifications can be an added advantage.

Experience: 

• Mandarin speaking.


• 1 - 3years experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.


• Experience in telecommunications Support.


• Understanding of Stanbic IBTC’s products and services.


• Conceptual and practical knowledge of credit procedures, policies, and standards


• Computer literacy, particularly with Microsoft Word, Excel and Power Point

Additional Information:

Behavioural Competencies:

• Adopting Practical Approaches 


• Articulating Information 


• Challenging Ideas 


• Convincing People 


• Exploring Possibilities 

Technical Competencies:

• Banking Process & Procedures 


• Customer Understanding (Consumer Banking) 


• Product Knowledge (Consumer Banking) 


• Active Listening 


• Query Resolution