Job Description
Key Responsibilities
Facilities & Infrastructure Management:
- Supervise maintenance of estate infrastructure including roads, lighting, plumbing, water systems, and power supply (including generators and inverters).
- Ensure preventive and corrective maintenance schedules are adhered to.
- Coordinate and manage service providers, technicians, and contractors for quality and timely delivery.
Estate Operations:
- Oversee daily estate operations such as landscaping, janitorial services, security management, and waste disposal.
- Conduct regular inspections to maintain high standards of cleanliness and appearance.
- Ensure uninterrupted utility services and respond swiftly to emergencies or complaints.
Resident Relations:
- Serve as primary point of contact for residents' facility-related issues or inquiries.
- Manage resident communications professionally, ensuring prompt resolutions to concerns.
- Organize periodic feedback and estate meetings to foster engagement and satisfaction.
Compliance & Safety:
- Ensure estate compliance with health and safety standards, environmental laws, and community guidelines.
- Maintain safety logs, risk assessments, and emergency procedures documentation.
- Train and supervise security personnel and ensure estate access protocols are enforced.
Budgeting & Administration:
- Prepare and manage the estate’s operations and maintenance budget.
- Oversee the timely billing and collection of service charges, ensuring transparency and accountability.
- Track expenses, service records, and inventory for supplies and equipment.
- Generate routine reports and financial summaries for senior management and stakeholders.
Requirements
- Education: Bachelor's Degree in Facility Management, Estate Management, Engineering, or a related field.
- Experience: 3–5 years managing residential or luxury estates.
Skills:
- Excellent communication and interpersonal skills
- Proven leadership and organizational capabilities
- Proficiency in maintenance systems
- Strong understanding of community management and hospitality standards