Job Description
Job Description
- To settle all received dispute and ATM transactions within alloted timing.
- To produce such reports as may be requested by management for the purpose of decision making
Responsibilities
- Processing of VISA ATM NNS Code 33/and TLA ATM Files
- Processing of Domestic ATM settlement
- ATM Settlement Automation Process/ ATM CPD reconciliation
- Processing of Retrieval Request/dispute
- Processing fee collect
- Processing funds disbursement
- To ensure that all disputed transactions are supported with valid information and documents.
- Initiating Arbitration/Compliance
- Ensuring of daily balancing and reconciliation of rol500 financial report with VSS-120 report for chargeback credit, dispute response debit and chargeback reversal debit to issuers' account.
- Dispute stages are well monitored to ensure that banks are not exposed to financial loss as a result of negligent.
- Reconciliation of debit into Issuer banks' position for disputed transactions.
- Processing good faith dispute resolution.
- To ensure that fee collect is initiated to collect funds from the acquirer whenever acquirer accepts transaction or card scheme rule arbitration case in favour of the issuer.
- To ensure funds disbursement is processed on behalf of the issuer bank when arbitration cases is ruled against the issuer bank.
- Reconciliation and interpretation of the banks VSS file report.
- Assist issuer banks to determine the best dispute reason codes to apply.
Key Performance Indicator
- 99% accuracy in settlement
- Timeliness of Reports
- 100% documentation
Requirements
- First Degree (2:2 or Lower credit) in Accounting, Statistics and Economics and Mathematics.
- Experience: 0 - 3 years and above post NYSC.
Skill:
- Computer skills (Microsoft package)
- Good interpersonal skills.
- Attention to details
- Critical reasoning and analytical abilities
- Good writing and oral communication & presentation skills.
Knowledge:
- E-payment industry knowledge.