• Application Deadline:
• Position: Debt Management Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Debt Management Officer is responsible for recovering outstanding debts from delinquent customers, managing the memorandum and debt loss database, and overseeing debt resolution processes.


• This role involves close collaboration with field teams (DCRC gangs), regular reporting, and supporting the achievement of recovery targets in line with company goals.

Key Responsibilities

• Drive debt recovery efforts from indebted customers within assigned coverage areas.


• Manage the memorandum and debt loss database to ensure data accuracy and integrity.


• Review and process repayment proposals received from relevant branches.


• Supervise and coordinate the activities of DCRC field recovery teams.


• Monitor and support the execution of recovery strategies to achieve set targets.


• Conduct daily recovery calls and prepare call memos to document field visits.


• Handle customer negotiations and resolution processes, including discounts on old debts.


• Track customer payment instalment reports and ensure timely follow-up.


• Facilitate manual customer requests for arrears settlement and instalment payment arrangements.


• Recommend disconnection or service stoppage for highly delinquent customers in line with policy.


• Locate delinquent customers and implement agreed recovery actions.


• Generate and submit daily, weekly, and monthly debtors reports for management review.


• Support continuous improvement initiatives in debt recovery operations.

Qualifications & Requirements

• Bachelor’s Degree in Social Sciences, or a related field.


• Minimum of 1 - 3 years experience.


• Strong interpersonal, negotiation, and communication skills.


• Ability to work independently and manage field recovery teams.


• Proficiency in Microsoft Office Suite (Excel, Word and PowerPoint).


• Strong analytical and report-writing skills.

Key Competencies:

• Results-oriented with a focus on target achievement.


• Attention to detail and strong organizational skills.


• Customer-centric with problem-solving ability.


• Handle deadline pressure and manage field operations.


• Good understanding of regulatory and legal dimensions of debt recovery processes.